Frequently Asked Questions

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Institutions

Tell me more about a particular company, hospital system, or other complex organization.

Select Search Enter Institution Name Click View organization detail button ido-record-detail-button

Click View hierarchy and summary details button ido-show-hierarchy

 

Subscribers & Subscriptions

How can I see a list of all my subscribers and download that information?

To view on screen or PDF:

Select Standard Reports Run Basic Subscription summary search Select all countries

Select Products: Every product Select all types Select PDF

To view onscreen or download in Excel format:

Select Search Click output format icon ido-output-button

Set Output Options: File Set Products: Every Product Click search

 

How do I check my organization’s subscription holdings for a particular institution?

Has a particular account actually renewed?

Select Search Enter Institution Name Click View organization detail button ido-record-detail-button

To view subscriptions at institution Click View subscribers’ details button ido-subs-detail-button

To view all subscriptions in an institution hierarchy Click one of the View Hierarchy icons ido-show-hierarchy-subs-nohierarchy ido-show-hierarchy-subs-hierarchy ido-show-hierarchy-nosubs

 

What is the demographic profile of our subscriber base (regionally or globally); i.e. % corporate vs % hospitals % academic?

Select Standard Reports Run Market Penetration Select all countries

Select Products: Every product Select Screen

Click Statistical summary Select pie chart total subscribing organizations

 

Consortia

How can I find consortia members in a particular region, say Germany, who might be interested in buying my product?

To view on screen or PDF

Select Standard Reports Run Consortia Subscriptions Select Country Germany

Select Non Subscribers only Select type/s of interest Select Screen

To download in Excel format

Select Search Click output format icon ido-output-button

Set Output Options: File Set File format Options: Full record Set Products: Non Subscribers only

Select country Germany Select type Consortium filter: Consortia members Click search

 

I need to gather data for a particular consortium: who are they, member list, and what subscriptions do I currently have there?

Select Search Enter Consortium Name Click View organization detail button ido-record-detail-button

To view list of members Click View subscriptions for members button ido-consortium-members-button

To view subscriptions Click Run Consortium Report (where available) Click Export Consortium Summary Summary Report to Excel to download ido-consortium-report-run ido-export-consortium-button

 

Prospects

How do I find prospects?

To view on screen or PDF

Select Standard Reports Run Gap Analysis Select countries of interest

Select Products: Non subscribers only Select types of interest Select PDF

To download in Excel format

Select Search Click output format icon ido-output-button

Set Output Options: File Set Products: Non subscribers only

Select country, types and tiers of interest Click search

 

How can I explore a particular region, country, or market sector?

What’s my market penetration in my target market?

To view on screen or PDF

Select Standard Reports Run Market Penetration Select country/s of interest

Select Products: No Product Select type/s of interest Select Screen

Click Statistical summary Select pie chart of interest

To download in Excel format

Select Search Click output format icon ido-output-button

Set Output Options: File Set File format Options: Full record Set Products: Subscribers and Non subscribers

Select country/s of interest Select type/s of interest Click search

 

Here’s an order from what seems to be a new organization. Are they in fact new for us?

If so, what price tier do they belong in?

Select Search Enter Institution Name Click View organization detail button ido-record-detail-button

Ringgold Tier & size information is in the record detail.

 

  Have a question? Contact Us

What if I need more help? If you require clarification on any aspects of using our products and services please do not hesitate to contact us. In addition, extra training can be provided online or in person.

Email your enquiries to support@ringgold.com, or Skype 'ringgoldinc'