Ringgold understands that from time to time, our clients will need to exchange data about institutions with key business partners. We want to help you achieve your aims while working with the partners of your choice, but we ask you to keep in mind that the data contained in the Identify Database, your Identify Audit files, and the Consortium Directory Online (CDO) is confidential.

We can all move data to more places, more easily, than ever before. This fact makes the protection of confidential information more important than ever. Ringgold’s license includes provisions for the care and control of sensitive business data for all parties, and the FAQ is intended to help you understand those contractual obligations.

 

Who can access confidential Ringgold data?

Most licenses for the Identify Database, Identify Audit Service, and CDO are enterprise-wide. Any person who is a full-time employee of your company, or the division of your company which is covered by the license agreement, may use and access Ringgold data without restriction. Contact us for user credentials as needed, or to request a copy of your effective license agreement to verify who is an authorized user.

If you would like to share Ringgold data beyond the bounds of your authorized user population, here’s what you need to know:

 

What data can you share with third parties?

The following can be shared with any third party with which you are working, to help facilitate your business. No additional permission is needed from Ringgold.

  • Ringgold Identifier
  • Institution Name
  • Location fields: City, State, Post Code, Country

 

How do I share additional data?

Please notify Ringgold before sharing the following data elements with any 3rd party:

  • Identify Metadata such as Alternative Names, Types, Ringgold Tiers, Subjects, etc.
  • Identify Hierarchical links
  • Complete Identify Audit files
  • CDO Profile content such as contact details, profile documents

Your account representative will discuss your aims and needs, and determine the next steps. On occasion a non-disclosure agreement (NDA) may be required of the third party. We can often arrange for direct delivery of data to your third party, or provide an extension of your access to the appropriate persons.

 

What kind of third parties does this refer to?

  • Sales agents
  • Subscription agents
  • Data & IT contractors
  • Consultants
  • Business analysts
  • Divisions of your company which are not be covered by your license agreement
  • Any other external organization

 

Who should I contact to get more clarification?

Contact your account representative or Ringgold’s support staff:

UK, Europe, ROW:  Diane Cogan diane.cogan@ringgold.com

North America:  Christine Orr christine.orr@ringgold.com

General inquiries:  info@ringgold.com

 

What if I need more help? If you require clarification on any aspects of using our products and services please do not hesitate to contact us. In addition, extra training can be provided online or in person.

Email your enquiries to support@ringgold.com, or Skype us at ‘ringgoldinc’