Ringgold’s FTP service is provided through Citrix Sharefile via FTPS.
Protocol: FTP with Implicit SSL
PASV/Passive mode enabled
Usernames may contain special characters, which can interfere when parsing the connection string. With most tools this is handled automatically, but if you suspect this may be an issue, you may try url-encoding the user name and/or password. This site provides additional information on what url encoding is, and offers a tool to help.
If you receive the error:
530 Non-secure FTP is not enabled for account then you have connected to the wrong port, and will need to adjust your settings.
If you’re having trouble connecting, the following support pages may be useful to you.
https://status.sharefile.com/ – Sharefile Status Page
CTX207860 – ShareFile FTP Settings and Setup Configuration
CTX207859 – ShareFile FTP Information
CTX258286 – FTP Error 530: Incorrect Username or Password